--- title: "CRM for mortgage brokers: from rate request to clear to close · TalaLevel" description: "TalaLevel runs a mortgage broker's whole process: rate requests answered by text, pay stubs, W-2s and bank statements collected and read, DTI, LTV and reserves worked out, large deposits flagged, the 1003 filled, conditions and comp kept. Set up for you by a TalaLevel representative." url: https://talalevel.com/for/mortgage-brokers/ --- Mortgage brokers # From rate request to clear to close, on one borrower. TalaLevel answers the rate request, asks what an underwriter asks, collects the pay stubs and statements, works out DTI and LTV, flags what needs sourcing and keeps the loan through to funding. Set up for you. [Start your 7-day trial](https://app.talalevel.com/signup?plan=pro&interval=month) [See pricing](https://talalevel.com/pricing/) No seat minimum · No demo call · Cancel anytime The whole process ## Ten stages, from rate request to the anniversary. This is how a borrower moves through TalaLevel. Each step says who does it. Stages marked “Set up for you” are configured in your workspace by a TalaLevel representative: your document reader, your programs, your 1003. You don't build anything. Licensing, disclosures and what may be said to a borrower are yours. Runs today *works the day you sign up* Set up for you *a TalaLevel representative sets it up in your workspace* 1. The borrower #### Replies, calls or fills in a form Your rate-quote form, a realtor's referral, a call in, a list you import, or past clients. 2. TalaLevel #### Finds their lead A text or a call is matched to the lead by its number, so the reply lands where the rep expects it. 3. TalaLevel #### Cleans the list before a text is spent Opted-out numbers, landlines and numbers that can't take a text are dropped from a batch before it sends. Checked here - Opt-outs, by the number that said stop - Landlines and numbers that can't take a text - Quiet hours for batches 1. TalaLevel #### Files the reply and tells the team The text lands on the lead, and the reps' phones get a push. 2. TalaLevel #### Reads it and sets the status Interested, not interested or call later, from what they actually wrote. 3. Tala #### Answers, if you switched her on Tala replies in your words, from your own numbers, and keeps the conversation going until a person takes it. Checked here - Quiet hours in their time zone - Your numbers' carrier registration - The day's carrier limit on each number 1. Tala #### Asks what an underwriter asks Purchase or refinance, the price or value, the down payment, W-2 or self-employed, a rough credit range, the timeline and the property type. 2. Tala #### Asks for the documents Once it's worth it, the pay stubs, W-2s and bank statements, by text or by email. 3. Joey #### Or Joey asks on the call If Joey, the AI caller, reaches them, he asks the same questions on the phone. 4. Your rep #### Takes over when it matters Anything about a rate or a payment hands the lead to a person at once, with a push. Checked here - One question at a time, never a form by text - Quiet hours in their time zone - Your wording for what may be said 1. The borrower #### Sends what they have Two months of bank statements, 30 days of pay stubs, two years of W-2s and tax returns, ID and the purchase contract. 2. TalaLevel #### Sorts and names every file Filed by kind and renamed by month or year. 3. TalaLevel #### Knows what is still missing Pages, months and years, document by document. 4. Tala #### Asks only for those “Thanks, got both W-2s and the October stub. Just need your latest pay stub.” Checked here - The same file sent twice - Pages or months missing - Gone quiet: the lead moves aside until they write back 1. TalaLevel #### Reads the income Qualifying monthly income from the pay stubs and W-2s, or from two years of returns when self-employed. 2. TalaLevel #### Reads the bank statements With the same statement reader as our funding floor: balances, deposits and returned items, month by month. 3. TalaLevel #### Works out the ratios Debt-to-income, loan-to-value and reserves in months. Checked here - Large deposits that need sourcing - Returned items - Debts on the statements but not on the application 1. TalaLevel #### Names the program Conventional, FHA, VA, USDA, jumbo or non-QM. 2. TalaLevel #### Says submit, fix first or not yet With the reason in a line. 3. TalaLevel #### Lists the questions to ask A deposit to source, a gap to explain. 4. Your rep #### Gets a push when it is ready A clean file sends “Ready to submit” to the loan officer's phone. Checked here - DTI over the program's limit - LTV over the limit - Unsourced large deposits - Employment gaps - Reserves short 1. TalaLevel #### Fills the 1003 From the documents and the conversation. 2. TalaLevel #### Holds it against the file Income or debts that differ from the documents are shown, never silently changed. 3. Your rep #### Types the private part and sends The borrower's SSN and date of birth are typed at send and never stored. Checked here - Income against the documents - Debts against the statements - Required fields before send 1. Your rep #### Submits to the lender The 1003 and the documents together. 2. TalaLevel #### Keeps the conditions Each condition and the document that clears it. 3. Tala #### Asks the borrower for each one Only what a condition still needs. Checked here - Conditions open against cleared 1. Your rep #### Marks it locked, clear to close and funded As each happens, on the deal. 2. Your rep #### Records the comp In basis points or dollars. 3. TalaLevel #### Works out each loan officer's share Taken back on an early payoff, if that is your rule. Checked here - Owed against paid, per loan officer, per month 1. TalaLevel #### Keeps the dates An adjustable rate's reset, and the loan's anniversary. 2. Tala #### Reaches out on the day Tala texts the borrower on her own to check in. From your numbers, through the same checks as every text: opt-outs and quiet hours. Off until you switch it on. 3. TalaLevel #### Tells the loan officer A push and a row on Home, with Tala's thread. 4. Your rep #### Takes it from the reply When they answer, the loan officer picks up with the loan on screen. Checked here - Off until you switch it on - Opt-outs and quiet hours - Stays on Home until done Flags ## What gets flagged, before an underwriter sees it. Each flag is found in the documents themselves. A flag is a question for your loan officer, never a message to the borrower. - ### DTI over the limit Debt-to-income above what the program allows. - ### LTV over the limit Too little down for the program. - ### Unsourced large deposits A deposit that will need a letter and a paper trail. - ### Returned items NSFs on the bank statements. - ### Employment gaps Time between jobs on the W-2s and stubs. - ### Undisclosed debt A payment on the statements that isn't on the application. - ### Self-employed under two years Not enough returns for most programs. - ### Reserves short Too little left after closing. - ### Told against the file Income or debts they said against what the documents show. - ### Missing pages A statement sent without every page. Where the file can land 1. 1 **Conventional** Good credit, a normal DTI, 3% down or more. 2. 2 **FHA** More room on credit and DTI. 3. 3 **VA** For eligible veterans and service members. 4. 4 **USDA** Eligible rural areas, within income limits. 5. 5 **Jumbo** Above the conforming limit. 6. 6 **Non-QM** Bank-statement and other programs outside the rules. 7. 7 **Not ready yet** A person decides what the borrower hears, and when to try again. Documents ## Every document, asked for once. Tala and your loan officers see the same list. When a file comes in, she says what arrived and asks only for what is still missing. Income on file - W-2, 2024 *Read* - W-2, 2025 *Read* - Pay stub, Oct 31 *Read* - Pay stub, Nov 14 *Missing* Tala Thanks, got both W-2s and the October stub. Just need your latest pay stub when it comes. - ### Bank statements Two months, every page. - ### Pay stubs The last 30 days. - ### W-2s The last two years. - ### Tax returns Two years, when self-employed. - ### Photo ID For every borrower. - ### Purchase contract For a purchase. - ### Letters of explanation For a large deposit or a gap. On screen ## What your loan officer sees, on the lead. Drawn from the app's layout. The borrowers and every figure are an invented example. Review **Priya and Sam Okafor** Purchase · $425,000 · 30-day close Activity Review 1003 Loan Ready to submit Conventional Two W-2 earners with steady income, 10% down, reserves after closing. Qualifying income **$11,480** *A month, two W-2 earners* Debt-to-income **38%** *Housing 27%* Loan-to-value **90%** *$42,500 down* Reserves **4 months** *After closing costs* Programs Conventional *Reached* *Credit and DTI fit* FHA *Maybe* *Not needed at this DTI* Jumbo *Not reached* *Under the limit* Ask them Where did the $6,200 deposit on Oct 9 come from? Is the car payment on the statements in both names? Missing Two months of statements Letter of explanation, Oct 9 Signed purchase contract 9:41 TalaLevel *now* **Ready to submit: Okafor purchase** Conventional · 90% loan-to-value Home · Loan anniversary **Daniel Reyes** Funded Nov 20 last year · conventional, 30 years What you get ## Part of it runs the day you sign up. The rest is set up for you. You don't configure the industry parts yourself. A TalaLevel representative sets them up in your workspace, around how your floor already works, and hands it over running. Runs today - Leads from imports, texts, calls, your website form and the API - Texting from your own numbers, with the carrier registration done with you - Tala answering, qualifying, following up and booking calls, each switch off until you turn it on - The power dialer, recordings, transcripts and call notes - Joey, the AI caller, on Scale - Statuses that follow the conversation, hand-overs, callbacks and pushes - Deals and each rep's commission, taken back on a cancel if that is your rule - Contracts from your own templates, signed on a link Set up for you - The document reader: pay stubs, W-2s, returns and bank statements - DTI, LTV and reserves worked out, and every flag above - Your programs, so the lane matches who you send to - The 1003 filled from the file - Conditions kept and asked for - The dates that bring a borrower back, and Tala reaching out on them By plan ## Every plan runs the floor. Pick by how you sell. | | Dialer | Pro | Scale | | --- | --- | --- | --- | | Lines dialed at once | 1 | 3 | 10 | | Texts a seat a month | Not included | 2,000 | 6,000 | | Tala answers and follows up | Not included | Included | Included | | Joey, the AI caller | Not included | Not included | Included | | Coaching: listen, whisper, take over | Not included | Not included | Included | | Price a seat | $47 a month | $97 a month | $247 a month | Full prices are on the [pricing page](https://talalevel.com/pricing/) . See also [sales texting](https://talalevel.com/sales-texting/) , [Tala, the AI sales assistant](https://talalevel.com/ai-sales-assistant/) and [Joey, the AI caller](https://talalevel.com/ai-caller/) . Questions ## Questions from brokers. Straight answers. ### Is TalaLevel a CRM for mortgage brokers? Yes. It runs the whole process: rate requests answered by text, pay stubs, W-2s and bank statements collected and read, DTI, LTV and reserves worked out, the 1003 filled, conditions and comp kept. ### Does it read bank statements for a mortgage? Yes, set up for you. It uses the same statement reader as our own funding floor: balances, deposits and returned items month by month, with large deposits flagged for sourcing. ### Does it work out DTI and LTV? Yes, set up for you. Qualifying income from the pay stubs, W-2s or returns, debts from the statements and the application, and the price and down payment give DTI, LTV and reserves. ### Does it fill the 1003? Yes, set up for you. The 1003 is filled from the documents and the conversation and held against the file. The borrower's SSN and date of birth are typed at send and never stored. ### Will Tala quote rates? No. Tala is set up to ask questions and collect documents, and to hand anything about a rate or a payment to a person. ### Does TalaLevel handle licensing and disclosures? No. Your licensing, your disclosures and what may be said to a borrower are yours. Tala is set up to your wording. ### Does it track conditions? Yes, set up for you. Each condition is kept on the loan with the document that clears it, and Tala asks the borrower only for what is still open. ### Does it track comp per loan officer? Yes. Record the comp on the deal and each loan officer's share is worked out, taken back on an early payoff, if that is your rule. ### What does “Set up for you” mean? A TalaLevel representative configures those stages in your workspace for you: the document reader, your rules and lanes, your forms and where files go out. You don't build or configure anything yourself. ### Does Tala text at night? Her replies to someone who writes in can go at any hour. Her own follow-ups keep to 7am to 10pm in their time zone, and batches keep to quiet hours. ### How much does it cost? Dialer is $47 a seat a month, Pro $97 and Scale $247, with a 7-day trial. Texting and Tala start on Pro; Joey, the AI caller, is on Scale. ## Your next lead texts back tonight. Be there. [Start your 7-day trial](https://app.talalevel.com/signup?plan=pro&interval=month) [Talk to Joey](https://talalevel.com/#talk)