CloudTalk pricing in 2026: what a sales seat really costs

At a glance

CloudTalk is a cloud phone system for sales and support teams. It sits next to the CRM you already pay for and runs the calls: routing, a campaign dialer, recording and call analytics. TalaLevel is the CRM itself, with the dialer, texting, email and AI inside it. Most of the differences below come from that one choice.

CloudTalk pricing, and what a sales seat adds up to

CloudTalk’s pricing page lists three plans, the same numbers in dollars and euros:

• Starter, $34 a user billed monthly or $25 billed annually. Calls, call flows and queues, recordings kept one month. No CRM integrations and no texting.
• Essential, $39 or $29. Adds CRM integrations, texting paid from credit, IVR and routing, the API and a workflow designer, and recordings kept with no time limit.
• Expert, $69 or $49, three licences minimum. Adds the one-line power dialer, Salesforce, WhatsApp, live monitoring with whisper and barge, and wallboards.

The dialer and the AI sit on top. The parallel dialer is $39 a user on any plan, and the one-line power dialer is $15 a user on Starter and Essential. Transcripts, summaries and call scoring (what CloudTalk calls Conversation Intelligence) are $9 or $19 a user on every plan, Expert included. One phone number is free and the rest are $6 a month. Every text, and any call outside your plan, comes out of a prepaid credit balance. Annual billing saves up to 30% and is paid up front for the year. And US customers pay an extra 11% of the software subscription as a “Compliance and Administrative Cost Recovery Fee”, which CloudTalk’s own help centre says “is not a tax, and no government requires it.”

One reviewer on OMR summed up the model: “Features are available separately. Have to add-on.”

TalaLevel has three plans, priced per seat:

• Dialer, $47 a month or $470 a year. The CRM (leads, lists, pipeline, calendar, reports), unlimited US calling, a power dialer on one line, recordings and transcripts kept 30 days. Phone numbers are $2 a month each.
• Pro, $97 a month or $970 a year. Adds up to three lines at once, texting from your own numbers with the carrier registration done with you, 2,000 texts and three numbers a seat, Tala with 1,500 AI credits a seat, the live call assistant, email from your Gmail with follow-ups, and recordings and transcripts kept a year.
• Scale, $247 a month or $2,470 a year. Adds up to ten lines, Joey the AI caller, 6,000 texts and ten numbers a seat, 5,000 AI credits a seat, listen, whisper and take over on reps’ calls, an onboarding call and priority support.

More texts or credits are $10 per 1,000.

Here is a sales seat built up on each side: TalaLevel Pro against CloudTalk Essential with the parallel dialer and the $9 transcripts. Both get two numbers per rep, which is what CloudTalk’s own price calculator suggests; TalaLevel Pro includes three a seat, and at CloudTalk the first one is free. The US fee is shown as “up to” because CloudTalk doesn’t say whether it counts the add-ons as software.

Billed monthly:

Billed annually, for the year:

Texts are extra on the CloudTalk side in both tables: each one is paid from prepaid credit. And at that price CloudTalk still has no CRM, no included texts and no AI that answers your leads. TalaLevel Pro has all three in the seat, plus email from Gmail and the live call assistant.

For one rep who only calls, TalaLevel Dialer is $47 a month plus $2 for a number, or $470 for the year. The closest CloudTalk setup, Starter with the power dialer and transcripts, is $34 + $15 + $9 = $58 a month, or $588 for the year billed annually, before the US fee, and Starter has no texting and no CRM connection.

For a floor of ten reps whose managers want to listen in, CloudTalk Expert with the parallel dialer and transcripts is $117 a seat billed monthly, or $1,284 a month with numbers, before texts, a CRM and the US fee. TalaLevel Scale is $2,470 a month for ten reps and adds ten lines a rep without asking, Joey, 6,000 texts and 5,000 AI credits a seat, the CRM and email. If all you need is the phone side, CloudTalk costs less here.

Dialing

Both ring several lines at once and put the rep on the call when a person answers. CloudTalk’s parallel add-on rings five lines by default, and ten on request. TalaLevel rings up to three on Pro and up to ten on Scale, and each rep sets how many ring, up to the plan’s limit. CloudTalk’s own advice on the number is worth reading whichever app you pick: “For most teams, 5 lines (sometimes 3) gets the most live conversations per agent.” When people pick up often, more lines just means callers answer with no rep free and get dropped, which they warn “can get your numbers flagged as spam by carriers.”

CloudTalk’s AI Sales Dialer runs campaigns in two modes. In sequential mode the rep sees one contact at a time and clicks to dial. In parallel mode it dials a batch for you, and every rep who dials that way needs a parallel seat, which CloudTalk’s staff assign rather than you. A voicemail check runs on each parallel call, and when a machine answers, the dialer leaves your recorded message by itself; in sequential mode the rep clicks to drop it. With the setting on, it tries a contact’s other numbers one at a time, though a voicemail on the first number closes the contact. You set how many attempts each contact gets (one by default), the hours between them, and scheduled callbacks, and a rep logs an outcome before the next call. Caller ID can match your number to the lead’s area code, then the closest area code, or rotate across your numbers to spread the load.

TalaLevel’s dialer works from your own lists in the CRM. It leaves your recorded voicemail, answers call screeners in your recorded voice, and records, transcribes and summarises every call onto the lead. It calls from a number near the lead (area code, then state, then time zone), tries each number on a lead in turn, and knows the lead’s local time.

Two numbers from our own floor, useful with either dialer. Calling the no-answers again reached 73% more people (6.2% of leads to 10.7%), and 1 in 5 people we reached picked up on a second or later number, so turn on retries and every number on the lead. And count conversations, not “answered”: our dialer reported 68% of calls answered when a person had answered 7%.

On number reputation, CloudTalk includes more in the price. It registers US numbers with the main spam-labelling services, signs calls with STIR/SHAKEN, stores your business name for caller ID and swaps a flagged number for free. Ongoing monitoring and clean-up is a quoted add-on, and branded calling starts at $0.10 a call. Its numbers are $6 a month each after the first. TalaLevel’s numbers are $2 a month each, and a weekly spam check on every number is $100 a workspace a month.

Texting and email

CloudTalk’s texting is on Essential and Expert, and no plan includes any texts: each one comes out of your prepaid credit, priced by country. Their help centre puts incoming texts at $0.008 per segment and doesn’t list the outgoing US price; you ask support. You register your US numbers with the carriers from CloudTalk’s dashboard, which they say usually takes two to four weeks. WhatsApp is on Expert with at least three licences, at $0.01 a message.

Email isn’t part of CloudTalk’s plans. The $19 add-on drafts a follow-up email from a call, and their help centre is direct about the rest: “You copy the draft, or open it in your email app, and send it yourself.”

On TalaLevel Pro and Scale you text from your own numbers, with the carrier registration done with you, and 2,000 or 6,000 texts a seat are in the price. Email goes out from each rep’s Gmail, with follow-ups, on the same lead as the calls and texts. TalaLevel works with Gmail only today, not Microsoft 365.

AI

CloudTalk’s AI works on calls. The $9 or $19 add-on gives you transcripts, summaries, notes, topics, sentiment and scoring against templates you write, after the call ends. Its AI voice agents are a separate product, priced by the minute for the whole account. The AI Receptionist answers inbound calls and books appointments, from $99 a month for 200 minutes after 50 free minutes, month to month. Calling out takes the AI Specialist, which a CloudTalk consultant builds with you, from $349 a month for 1,000 minutes with a three-month minimum. Its plans list no AI that texts your leads.

TalaLevel’s AI works with your leads:

• Tala (Pro and Scale) answers leads by text, books calls and follows up. Pro includes 1,500 AI credits a seat, Scale 5,000.
• The live call assistant (Pro and Scale) helps the rep while the call is happening.
• Joey (Scale) is an AI caller.
• Every call, on every plan, is recorded, transcribed and summarised onto the lead, and the lead’s status moves from what was said.

Coaching, recordings and reports

At CloudTalk, live monitoring, whisper and barge, wallboards, real-time analytics and custom dashboards come with Expert, which needs three licences. Call scoring is part of the transcripts add-on. Recordings are kept a month on Starter and with no time limit on Essential and Expert. Reporting comes up in several reviews; one OMR reviewer called the reporting module “honestly too basic for a growing sales floor.”

On TalaLevel Scale a manager can listen to a rep’s call, whisper so only the rep hears, or take the call over, with no seat minimum. The live call assistant on Pro and Scale helps the rep during the call, not in a score afterwards. Recordings and transcripts are kept 30 days on Dialer and a year on Pro and Scale.

Where CloudTalk is ahead

• Calling abroad. Local numbers in 160+ countries and rates to 240 destinations. TalaLevel calls and texts in the US only.
• Apps. iOS and Android, plus desktop and web. TalaLevel has no mobile app.
• Integrations. 100+ of them, a Zapier app and a workflow designer you set up yourself. TalaLevel has a REST API and webhooks, but no Zapier app or app marketplace, and custom workflows are built with you.
• Security papers. CloudTalk lists SOC 2 Type 2 and ISO 27001. TalaLevel has no SOC 2 report.
• Inbound. IVR, queues, skills routing, a call flow designer and an inbound AI receptionist.
• Trial. 14 days with no card, against TalaLevel’s seven days with a card.

Setup and who each is built for

You can buy CloudTalk on its website or through sales. You start a 14-day trial with a business email, and some signups get reviewed by hand and asked for company documents. You upgrade from the dashboard, and every plan gets an onboarding session and 24/7 chat and email support. Parallel seats, and ten lines, go through CloudTalk’s staff. Annual plans are paid up front, their terms say fees are non-refundable, and plans renew unless you give notice 30 days before the end. It suits sales and support teams up to midsize, and it is strongest for inbound phone lines and teams that call several countries.

TalaLevel is bought on its website with no demo call and no seat minimum. Pick a plan, start the seven-day trial, and pay by the month or the year; cancel anytime. Scale includes an onboarding call. It is built for any team that sells by phone and text in the US, from one rep to a full floor, and sales teams outside our own floor run on it today. If your records have to stay in your own CRM, we connect it with you.

Which to pick

What you getTalaLevelPro, $97 a seat7of 10CloudTalkEssential, $39 a user3of 10

The CRMEvery planConnects to yours

Several lines at onceUp to 3$39 a user more

Transcripts and summariesEvery call$9 a user more

Texts2,000 a seatEach from prepaid credit

Phone numbers3 a seat1 free, then $6 each

Email to leadsFrom each rep's GmailDrafts you send yourself

AI that answers leads by textTalaNone listed

Calling outside the USUS only160+ countries

Mobile appsNoneiOS and Android

A Zapier app and 100+ integrationsAn API and webhooksYes

Pick TalaLevel if

• You want the CRM, the dialer, texts, email and AI in one seat, not a phone system next to a CRM.
• Your reps text leads and you want texts in the price, not paid one by one from prepaid credit.
• You want an AI that answers your leads by text and books the call, and help for reps during the call.
• You want every call transcribed and summarised without a per-user add-on.
• You run a larger floor and want up to ten lines a rep, an AI caller, and managers who can listen, whisper and take over, in the same app as your leads.
• You sell in the US, with one rep or a hundred, and want to pay by the month with no seat minimum.

Pick CloudTalk if

• You call or text outside the US.
• You have a CRM you’re happy with and want only the phone side, including inbound tools such as IVR and queues.
• You need a mobile app, a Zapier app with 100+ integrations, or SOC 2 Type 2 and ISO 27001 papers.

How we compared

We checked CloudTalk’s prices, plans and limits on its own site in November 2026. We make TalaLevel, so look at both pricing pages before you decide.