What is a power dialer?
A power dialer calls through a list for you. It dials the next number as soon as a call ends, skips the ones that don't answer and connects you only when a person picks up, so a rep spends the hour talking and not dialing.
What is the difference between a power dialer and a parallel dialer?
A power dialer rings one number at a time. A parallel dialer rings several at once and connects the first person who answers. TalaLevel does both: one line on the Dialer plan, up to three on Pro and up to ten on Scale.
How many lines can TalaLevel dial at once?
One line on Dialer, up to three on Pro and up to ten on Scale.
How much does the power dialer cost?
Dialer is $47 a seat a month, Pro is $97 and Scale is $247. Unlimited US calling is included on every plan, and there is no seat minimum.
Does it leave voicemails automatically?
Yes. You record your message once, and when a call reaches voicemail the dialer leaves it and moves to the next number.
Does TalaLevel update a lead's status for me?
Yes. When a lead says they are interested, asks to be called later or says no, on a call, in a text or in an email, their status moves to match. A status someone on your team chose by hand is left alone, and you pick which statuses Tala may use.
Do I need a separate CRM?
No. The dialer is part of TalaLevel's CRM, so every call, recording and note is on the lead, next to their texts and emails. You can import your leads from a spreadsheet.
Can I use my own phone numbers?
Yes. You get your own numbers in TalaLevel. On Dialer they are $2 a month each, Pro includes three a seat and Scale includes ten.
Do I need a demo call to get started?
No. You sign up on this site and start a seven-day trial with a card on file. Cancel before it ends and you pay nothing.
What is local presence dialing, and does TalaLevel do it?
Local presence means calling a lead from a number in their own area, not from an out-of-state one they don't recognise. TalaLevel does it with your own numbers: it picks one with the lead's area code, and with none it uses one in their state, then one in their time zone. A rep can also pin a single line for all their calls.
Does the dialer follow up after a call?
Yes, where you switch it on. Tala reads the call and sends what it left owed: the email you promised, to the address on file or the one the lead said on the call, and a text to say it went. On the day a lead said they would get back to you, it nudges them once if nothing has come.
What is a call screener, and how does the dialer get past it?
Some phones ask an unknown caller to say who they are before they ring. The dialer hears the prompt and plays a reply in your own recorded voice, so the call rings through and you are connected when the person picks up.
What is voicemail drop?
Leaving a recorded voicemail without waiting through the greeting. You record the message once, and when a call reaches voicemail the dialer leaves it and moves to the next number.
Is a power dialer the same as a predictive dialer or an auto dialer?
No. An auto dialer is any software that dials for you. A power dialer rings numbers one after another for one rep. A predictive dialer rings more numbers than there are free reps and guesses how many will answer, which leaves some people on a silent line. TalaLevel rings up to ten lines for the rep who started them and connects the first person who answers.
Are calls recorded and transcribed?
Yes, on every plan. Each call is recorded, transcribed and summarised on the lead. On the Dialer plan recordings and transcripts are kept for 30 days.
Can a manager listen in on calls?
On Scale, yes. A manager can listen to a live call, whisper to the rep without the lead hearing, or take the call over.
Does the dialer try a lead's second number?
Yes. It tries each number on the lead in turn. On our own floor, more than one in five of the people we reached answered on a lead's second or later number.
What hours does the dialer call?
It knows the local time for every lead. A call outside 9am to 8pm where the lead is comes with a warning first, and the rep decides.
Is there a per-minute charge for calls?
No. Unlimited US calling is in the seat price on every plan.
Can I call numbers outside the US?
TalaLevel's plans are built and priced for calling US numbers. If most of your calls go abroad, it is not the right fit today.
How do I stop my numbers being marked as spam?
Spread your calls over several numbers and don't push a new one hard. TalaLevel does both for you: a new number is eased in over its first two weeks, and a number that has been used heavily is rested. A weekly spam check on every number is $100 a workspace a month.
Can two reps work the same list?
Yes. Reps can dial the same list at the same time, and a lead one of them has called is skipped for the other.
How many calls does it take to reach a lead?
On our own floor, one call each reached 6.2% of leads and calling the no-answers again took that to 10.7%. Most of the people we reached answered the first or second call.
Marcus